Over 25 years of business IT services expertise
Workstation/Server Help Desk Support
We offer full workstation and peripheral support for covered workstations, attached peripherals, such as printers, and workstation software. We also offer support and management of Microsoft Windows server systems.
- Full workstation, server, and peripheral support
- Workstation/server health monitoring, maintenance, patching, updates
- Live IT technician help desk via phone
- Monitored Helpdesk email and support ticket tracking
- After-hours emergency response
Network Management
We provide health and security monitoring for your wired and/or wireless networks. We can manage changes in network needs and provide support for network related issues.
- Management of Cloud and Onsite network architecture
- Management, monitoring, and support of LAN, WAN, and WLAN infrastructure
- Firmware and software updates for network hardware
- Management of network security and access
Email System Management & Security
Whether you have an existing email system that you want managed or monitored, or if you are looking for a new email solution, we can help. We provide email system hosting and management as well as email security services.
- Email hosting and administration
- Email security filtering including SPAM/SPOOF/PHISHING/Malware protection
- Long-term email archiving
Cyber Security Services / Data Protection
We offer a multi layer approach to workstation, server, and data security and protection. One Extra leverages not only an anti-virus solution but an EDR solution as well. We also provide data backups for your workstations and servers so that you can rest assured that your files are secure and safely backed up.
- Real-time anti-virus solutions
- Active Endpoint Detection and Response
- Workstation/server disaster recovery and file backup solutions
- Network and security assessment and planning
- Penetration testing
- Social engineering tests
- Active Security monitoring
IT Project Management / System Integration
We assist in the design and implementation of new IT System Solutions. We can help with planning and executing system upgrades and replacements as well as the design and installation of new systems.
- Network planning and implementation services
- Cloud hosted VoIP phone system solutions
- IP based surveillance camera solutions
- System migration services
- AND MUCH MORE...
One Extra has been very in tune with the IT needs of our communities and they have been knowledgeable with how to address the issues that we experience... We have a lot more confidence today that our IT support is in the right hands with One Extra.
You've got questions.
We've got answers.
Common types of managed IT services include remote monitoring and management of servers, desktops, and mobile devices, as well as managed security services.
We charge a flat fee for network management, phone system management, camera system management, and other management services based on system size and complexity.
Equipment is provided at cost for OEC plus WA B&O tax and sales tax as applicable.